“So, you’re looking at a company that’s 200 times larger,” Yoffie says. And Microsoft is on track to take in more than $200 billion in 2022. While Slack’s revenue climbed twice as fast at 43 percent, Microsoft’s sales still dwarfed Slack’s $903 million. During the two-year period the case examines, Microsoft’s revenue jumped 18 percent to $168 billion in its 2021 fiscal year compared with 2020. Slack’s customer engagementOn paper, Microsoft appears to have the upper hand. His co-authors include 2021 graduates Kriti Gupta, Mehek Punatar, Poonam Sacheti, and Poorvi Vijay. Yoffie and a group of MBA students at HBS used public information to analyze the competition in the case study Collaboration Wars: Slack vs. It’s the dream of both Microsoft and Salesforce.” “Can these collaborative software platforms become an operating system for the office-the centerpiece of how we do work? That is open at this point. ![]() “It is a dramatic story,” says Yoffie, the Max and Doris Starr Professor of International Business and Administration. The winner is anyone’s guess, says HBS Professor David Yoffie, who co-wrote the case. Now, a David-and-Goliath contest is underway, and the outcome could change how colleagues communicate, especially as remote work becomes a fixture in business. Big Brother in the workplace: Do employees accept behavior tracking?Įven with Salesforce’s extra muscle, Slack’s executives have puzzled over how to compete with a free rival, a new Harvard Business School case study illustrates.
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